PRIVACY POLICY

Last updated: January 202

INTRODUCTION

Van Gelder Jewellery (“Van Gelder”) knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our Privacy Policy. This Privacy Policy explains how we process personal data when you visit or interact with Vangelderjewellery.com.

This Privacy Policy (the “Privacy Policy”) applies to information that we collect through our website, mobile applications, and connected products and services (collectively, the “Websites”), in our stores, at events, and through our customer service channels. This Privacy Policy describes the personal data we collect, and explains why we collect it, how we use it, and when we share it with third parties. Our Privacy Policy also describes the choices you can make about how we collect and use your personal data.

INFORMATION WE COLLECT FROM YOU

The information we learn from visitors helps us personalize and continually improve your Van Gelder experience. Here are the types of information we gather.

• Information You Give Us:
  We collect personal data that you choose to provide to us when interacting with our Websites, stores, events, or customer service channels. You may choose not to provide certain information, but this may limit our ability to provide specific services or process transactions.
  
• Making a Purchase:

  When you make a purchase through our Websites, in our stores, or via our customer service channels, we collect personal data necessary to process your order, confirm your purchase, and deliver your items. This may include your name, billing and shipping address, telephone number, email address, and payment-related transaction details.

  Payments are processed securely by our third-party payment service providers. Van Gelder Jewellery does not store full payment card details on its own systems and only receives limited information required to administer your order, process refunds, prevent fraud, and comply with accounting and legal obligations.

• Creating an Account:

  You may choose to create a personal account with Van Gelder Jewellery to facilitate a faster and more personalised shopping experience. When you create an account, we collect personal data such as your name, email address, telephone number, and billing and shipping addresses. This information is used to manage your account, process orders, maintain your address book, and provide access to your order history.

  You may access, review, and update your account information at any time by logging into your account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you access your account from a shared or public device, we recommend logging out at the end of your session.

  Any saved payment methods are managed securely by our third-party payment service providers and are not stored or accessible by Van Gelder Jewellery.

• Marketing:

  You may choose to receive marketing communications from Van Gelder Jewellery by subscribing through our Websites, in our stores, or at events. When you opt in, we may collect personal data such as your name, email address, telephone number, mailing address, and communication preferences.

  We use this information to send you communications about our collections, products, services, promotions, events, and brand news. We will only send electronic marketing communications where you have provided your explicit consent, and you may withdraw your consent at any time by using the unsubscribe link included in our communications or by contacting us directly.

  In certain circumstances, and in accordance with applicable law, we may also send you non-promotional communications related to your relationship with Van Gelder Jewellery (such as service updates or information about events you have registered for) based on our legitimate interest.

• Customer Care:

  When you contact our Customer Care team by phone, email, or chat, we may collect personal data such as your name, contact details, and any information you choose to provide in connection with your enquiry. This information is used to respond to your requests, provide assistance, manage your account or orders, and improve our customer service.

  If you choose to make a purchase or complete a transaction through our Customer Care channels, payment will be processed securely by our third-party payment service providers. Van Gelder Jewellery does not store or have access to full payment card details and only receives limited transaction-related information necessary to administer your order, process refunds, prevent fraud, and comply with accounting and legal obligations.

• Automatic Information:

  When you visit our Websites, certain information is collected automatically through the use of cookies and similar technologies. This may include information such as your IP address, browser type, device information, operating system, referral URLs, pages viewed, and the date and time of your visit.

  We use this information to operate our Websites, ensure their security and proper functioning, analyse usage, improve performance, and enhance your browsing experience. Where required by law, we will only collect and process such information after you have provided your consent through our cookie consent mechanism.

  Non-essential cookies and similar technologies (including analytics and marketing cookies) are only placed after you have given your explicit consent. You may manage or withdraw your consent at any time through our cookie settings or your browser settings.

  For more information about the types of cookies we use and how you can control them, please refer to our Cookie Policy.

USE OF COOKIES

Van Gelder Jewellery uses cookies and similar technologies to ensure the proper functioning and security of our Websites, to analyse usage, and—where you have given your consent—to personalise content and marketing communications.

Cookies that are strictly necessary for the operation of the Websites are placed automatically. All other cookies, including analytical, functional, and marketing cookies, are only placed after you have provided your explicit consent through our cookie consent banner.

Our Websites may include links to third-party websites and social media platforms. These third parties may place cookies on your device in accordance with their own privacy and cookie policies. Van Gelder Jewellery does not control the placement or use of such cookies and encourages you to review the relevant third-party policies for more information about how your personal data is processed.

You may manage or withdraw your cookie consent at any time through our cookie settings or by adjusting your browser preferences. For further information about the cookies we use and their purposes, please refer to our Cookie Policy.

USE OF YOUR PERSONAL DATA

We use the information we collect from our customers for various purposes, including to:

• Process transactions;
• Send communications to you about our products, services, promotions, offers, news, and events
• Improve our stores, Websites, events, customers shopping experience, and quality of service;
• Determine the amount, location and frequency of customer traffic into our stores;
• Prevent and detect fraud and abuse;
• Process information or claims in connection with incidents at our stores;
• Enable our service providers to perform certain activities on our behalf (such as the shipper);
• Respond to requests for information or services;
• Communicate with you about changes to our Websites;
• Comply with our legal obligations, policies, and procedures; and
• Otherwise for internal administrative and analytics purposes.

If you have provided personal data to us through more than one method, for example, in store and online, we may combine such information for the purposes identified above.

We will not sell your personal data to any third party. We may share your information under certain circumstances with business partners that help the Websites function or assist us in fulfilling your order.

SHARING INFORMATION

Information about our visitors is an important part of our business, and we are not in the business of selling it to others. We only release account and other personal information when we believe release is appropriate to comply with the law; or protect the rights, property, or safety of Van Gelder, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers or visitors for commercial purposes.

We may disclose your personal data to companies that help us bring you the products and services we offer. For example, we may disclose your personal data to service providers and vendors that assist us as follows:

• To manage a database of customer information;
• To distribute emails;
• To distribute other marketing materials or advertisements, including on our Websites;
• To operate our stores in certain jurisdictions;
• To provide data storage and/or analytics;
• To prevent fraud;
• To provide customer service;
• To provide other services designed to assist us in providing products and services to you.

We require that these vendors agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements and in a manner consistent with this Privacy Policy.

HOW SECURE IS INFORMATION ABOUT ME? 

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
• We use reasonable security methods to safeguard the information we collect from you through the Web site. Van Gelder shall secure and process the personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Dutch General Data Protection Regulation Implementation Act (Uitvoeringswet AVG). However, because no security system is impenetrable, we cannot guarantee the security of your data on our servers. In addition, because internet communication is insecure, we cannot warrant the security of your information or guarantee that the information you transmit to our Web site may not be intercepted, accessed, disclosed, altered, or destroyed.

REMOVAL FROM MARKETING LIST

To be removed from our marketing list, please email us at concierge@vangelderjewellery.com, or simply click the unsubscribe button found at the bottom of any of the emails that we send you. Please allow us at least ten (10) business days from when the request was received to complete the removal, as some of our promotions may already be in process before you submit your request.

CONDITIONS OF USE, NOTICES, AND REVISIONS 

By using the Website, you agree to let us collect and use information per the guidelines of this policy. If we decide to change our privacy policy, we will post changes on this page and note the effective date so that you are always aware of what information we collect and how we use it.

CHILDREN’S PRIVACY

Our Website is not intended for children. We do not intentionally collect any personal data from children under the age of sixteen, and will dispose of any such information if we become aware that it has been provided to us.

CHANGES TO THIS POLICY

Van Gelder Jewellery may amend this Privacy Policy from time to time. If we change our Privacy Policy, we will post the updated Privacy Policy on this page with an updated date. Under certain circumstances (for example, in connection with certain material adverse changes to this Privacy Policy), we may also elect to notify you through additional means, such as posting a notice on the home page of our Websites or contacting you via email.

HOW TO CONTACT US

If you have any questions about your privacy or security on our Website, please contact us at concierge@vangelderjewellery.com. If your country of residence is in Europe, you may also contact us at Van Gelder Jewellery, Parade 16, 52211 KL ‘s-Hertogenbosch, The Netherlands.

LEGAL BASES FOR USING PERSONAL DATA

We process your personal data only if we have a legal basis to do so, including:

1. to comply with our legal and regulatory obligations;
2. for the performance of our contract with you or to take steps at your request before entering into a contract;
3. where you have given consent to our specific use.

The purpose for which we use and process your information and the legal basis on which we carry out each type of processing is further explained below.

• To deliver services to users and process transactions.
  It is necessary for us to process your personal data in order to deliver the services and process transactions according to the applicable contract between us.
  
• To send communications to you about our products, services, promotions, offers, news, and events.
  We will send electronic communications to you if you have consented to these communications. With respect to other communications, it is in our legitimate interest to communicate to you about our products, services, promotions, offers, news, and events. We consider this use to be proportionate and will not be prejudicial or detrimental to you.
  
• To improve our stores, Websites, events, customers shopping experience, and quality of service.
  It is in our legitimate interest to improve our offerings. We consider this use to be proportionate and will not be prejudicial or detrimental to you.
• To determine the amount, location and frequency of customer traffic into our stores.
  It is in our legitimate interest to understand our customer traffic at our stores. We consider this use to be proportionate and will not be prejudicial or detrimental to you.
• To process information or claims in connection with incidents at our stores.
  We conduct this processing to comply with our legal obligations and to protect the public interest.
• To enable our service providers to perform certain activities on our behalf.
  It is necessary for us to process your personal data in this manner in order to deliver the services and process transactions according to the applicable contract between us. It is also in our legitimate interest to enable our service providers to perform certain activities on our behalf. We consider this use to be proportionate and will not be prejudicial or detrimental to you.
• To notify you of any changes to the Websites that may affect you.
  It is necessary for us to process your personal data in order to deliver the services and process transactions according to the applicable contract between us.
  
• To provide you with information and services that you request from us.
  It is necessary for us to process your personal data in order to deliver the services and process transactions according to the applicable contract between us.
  
• To administer our Websites including troubleshooting, data analysis, testing, research, statistical and survey purposes. To improve our Websites to ensure that consent is presented in the most effective manner for you and your computer, Device or other item of hardware through which you access the Websites; and to keep our Websites safe and secure and to prevent detect fraud and abuse. To comply with our legal obligations, policies, and procedures.
  For all these categories, it is in our legitimate interest to continually monitor and improve our services and your experience of the Websites and to ensure network security. We consider this use to be proportionate and will not be prejudicial or detrimental to you.
  We conduct this processing to comply with our legal obligations and to protect the public interest.
• To process otherwise for internal administrative and analytics purposes.
  It is in our legitimate interest to process your personal data for internal administrative or analytics purposes. We consider this use to be proportionate and will not be prejudicial or detrimental to you.
  

DATA SUBJECT ACCESS RIGHTS

You have the following rights:

• Right of access to your personal data: You have the right to ask us for confirmation on whether we are processing your personal data, and access to the personal data and related information.
• Right to correction: You have the right to have your personal data corrected, as permitted by law.
• Right to erasure: You have the right to ask us to delete your personal data, as permitted by law.
• Right to restriction of processing: You have the right to request the limiting of our processing under limited circumstances.
• Right to data portability: You have the right to receive the personal data that you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit that information to another controller, including to have it transmitted directly, where technically feasible.
• Right to object: You have the right to object to our processing of your personal data, as permitted by law, under limited circumstances.

In order to exercise any of these rights, please contact us at concierge@vangelderjewellery.com above. Please note that the above rights are not absolute and we may be entitled to refuse requests, wholly or partly, where exceptions under the applicable law apply.

If you have any questions regarding your personal information or regarding this Privacy Policy, you may contact us using the information below:

Van Gelder Jewellery B.V.
Parade 16
5211 KL ’s-Hertogenbosch
The Netherlands

Chamber of Commerce number: 16048636
concierge@vangelderjewellery.com
+31 (0)73 303 48 00