TERMS AND CONDITIONS

This Website and the products offered through Van Gelder Jewellery’s direct sales channels are operated by:

Van Gelder Jewellery B.V.
Parade 16
5211 KL ’s-Hertogenbosch
The Netherlands

Chamber of Commerce (KvK): 16048636
Email: concierge@vangelderjewellery.com
Telephone: +31 (0)73 303 48 00

2. Scope and Application

These Terms & Conditions apply to:

• access to and use of the Website; and

• the purchase of Van Gelder Jewellery products by consumers, when purchased:

  • through the Website,

  • in the Van Gelder Jewellery Gallery in ’s-Hertogenbosch, or

  • via our customer service channels.

Specific provisions may apply depending on the sales channel used. Where required by applicable law, in-store purchases may be subject to different consumer rights than purchases made at a distance.

These Terms & Conditions should be read together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, which together form the contractual framework between you and Van Gelder Jewellery.

3. Consumer-Only Sales

Van Gelder Jewellery sells products exclusively to consumers.

A “consumer” is a natural person acting for purposes outside their trade, business, or profession. Orders placed for commercial or professional purposes may be refused or cancelled at our discretion.

4. Product Information and Availability

4.1 Product descriptions, images, and prices are displayed on the Website and may also be communicated in the Gallery or via customer service. While we take great care to present products accurately, slight variations in colour or appearance may occur due to photography, lighting, or screen settings.

4.2 All products are subject to availability. If a product becomes unavailable after an order has been placed, we will inform you without undue delay and refund any amounts paid.

4.3 Prices are subject to change prior to purchase. The final price applicable to your purchase is the price confirmed at the time of checkout (Website), at the time of payment (Gallery), or at the time of confirmation (Customer Care).

5. Contract Formation

5.1 Website purchases
For purchases made through the Website, a contract is formed once you receive an order confirmation email from Van Gelder Jewellery.

5.2 Gallery purchases
For purchases made in the Van Gelder Jewellery Gallery, the contract is formed at the time of purchase upon acceptance of payment.

5.3 Customer Care purchases
For purchases completed via our customer service channels, the contract is formed once payment has been accepted and confirmed by Van Gelder Jewellery.

Van Gelder Jewellery reserves the right to refuse or cancel orders in cases including, but not limited to, incorrect pricing, suspected fraud, delivery restrictions, or non-consumer purchases.

6. Payments

6.1 Payments may be made through the Website, in the Gallery, or via customer service channels using the payment methods made available at the relevant point of sale.

6.2 Payments are processed securely by third-party payment service providers using encrypted technology. Van Gelder Jewellery does not store or have access to full payment card details and receives only limited transaction-related information necessary to process orders, refunds, accounting, and fraud prevention.

7. Shipping, Delivery, and Collection

7.1 Shipping methods, estimated delivery times, and shipping costs are described in our Shipping Policy, which forms part of these Terms & Conditions.

7.2 All shipped orders are fully tracked and require a signature upon delivery.

7.3 Risk of loss or damage transfers to you upon signature at the delivery address provided.

7.4 For international deliveries, any applicable customs duties, taxes, or import fees are the responsibility of the recipient, unless explicitly stated otherwise at checkout.

7.5 Products purchased in the Gallery may be taken with you at the time of purchase or, where agreed, shipped in accordance with our Shipping Policy.

8. Right of Withdrawal and Returns

8.1 Distance purchases
For purchases made through the Website or via other distance sales channels, you have the right to withdraw from the contract within 14 days of receiving your order, without giving a reason, in accordance with applicable consumer law and our Returns & Refunds Policy.

8.2 Gallery purchases
For purchases made in the Van Gelder Jewellery Gallery, the statutory right of withdrawal does not apply, unless otherwise required by law. Any exchanges or returns for Gallery purchases are offered at our discretion and subject to the conditions communicated at the time of purchase.

8.3 Returned products must be unworn, unused, in original condition, and returned with original packaging and documentation.

8.4 You are responsible for return shipping costs unless otherwise agreed.

8.5 If returned products show signs of handling beyond what is necessary to assess their nature and characteristics, we may apply a reasonable reduction in value, as permitted by law.

8.6 Certain items, including bespoke, engraved, or made-to-order jewellery, may be excluded from return rights, as specified at the time of purchase.

9. Refunds

9.1 Approved refunds are issued using the same payment method used for the original transaction, unless otherwise agreed.

9.2 Refunds are initiated within 14 days after we are informed of your withdrawal, subject to receipt and inspection of the returned items.

9.3 Shipping costs, customs duties, and import charges are non-refundable unless required by law or explicitly stated otherwise.

10. Intellectual Property

All content on the Website and all materials provided in connection with our products, including text, images, designs, trademarks, logos, and software, are the property of Van Gelder Jewellery or its licensors and are protected by applicable intellectual property laws.

No content may be used, reproduced, or distributed without prior written consent, except where permitted by law.

11. Website Use and Liability

11.1 The Website is provided on an “as-is” basis. While we strive for accuracy and availability, we do not guarantee uninterrupted or error-free operation.

11.2 To the fullest extent permitted by law, Van Gelder Jewellery shall not be liable for indirect or consequential damages arising from the use of the Website or from purchased products.

11.3 Nothing in these Terms & Conditions limits liability where such limitation is not permitted under applicable law.

12. External Links

The Website may contain links to third-party websites. Van Gelder Jewellery has no control over these websites and accepts no responsibility for their content or practices.

13. Privacy

Personal data is processed in accordance with our Privacy Policy, which explains how and why we collect and use personal information.

14. Amendments

Van Gelder Jewellery may update these Terms & Conditions from time to time. The version published at the time of your purchase applies.

15. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of The Netherlands.

Consumers resident in the European Union may use the European Commission’s Online Dispute Resolution platform:
https://ec.europa.eu/odr

16. Contact

For questions regarding these Terms & Conditions, please contact: concierge@vangelderjewellery.com

17. Purchases Through Authorized Retailers

Products sold through authorized Van Gelder Jewellery retailers are sold directly by those retailers and not by Van Gelder Jewellery.

For purchases made through an authorized retailer:

• the sales contract is concluded between you and the retailer;

• the retailer’s own terms and conditions, pricing, payment methods, shipping arrangements, and return or exchange policies apply;

• Van Gelder Jewellery is not responsible for order processing, payment handling, delivery, refunds, or exchanges.

Any after-sales service, statutory consumer rights, or remedies relating to such purchases must be exercised through the retailer, unless otherwise expressly stated by Van Gelder Jewellery.

This section does not affect any mandatory rights you may have under applicable consumer protection laws.